To submit a new ticket you first need to click on "Submit a request" on the top right side of the page where you will be given two choices : "Technical support and issues" or "Product feedback"
Pick Technical support and issues and fill out the form with as many information as you can so the Support Team can answer you quickly and the best way possible.
Your email address
To be manually written if you are not already logged in.
What feature are you having trouble with ?
Choose the feature or category that corresponds the best to your request/issue. This field is optional.
What is the nature of your query ?
You can specify here if your ticket is a question, an issue or something else.
This is the title of your ticket. Please use clear and concise keywords to sum up the subject in a short sentence.
Please provide as many details as possible so the Support Team can answer you quickly.
Steps to reproduce
This mainly concerns issue report. A step-by-step tutorial to reproduce the issue can help us debug faster.
Provide full URL(s) of the page(s) concerned by what you are describing.
Provide the email address of the user(s) impacted by what you are describing.
Specify the impact on your business of what you are reporting
Critical - severe outage/downtime ; A site/platform cannot be reached at all
Major - a major functionality has stopped working ; A main feature of the product is broken and cannot be used anymore
Moderate - Functionality impaired/workaround available ; The product cannot be used at its full potential but the issue is not blocking
Minor - Issue with the setup ; the issue is small or related to a wrong setup
Add screenshot(s), screencast(s) or any file that could help us analyze your request.